Demand Management
We offer the key of impeccable service!
Make your guests feel the difference of your hotel with GuestService. Manage room service, housekeeping, room supplies or technical requests from your phone with a single click. Increase both guest satisfaction and productivity.
Set up for your hotel in 15 minutes, no credit card needed!
Experience the comfort of centralized management!
With the GuestService request management center, all requests from guests, from room service to cleaning, are collected in a single center, forwarded to the phones of the relevant personnel, quickly resolved and guest satisfaction is taken under control. In all this operation, you can communicate with your guests in real time with the ticket feature offered by the GuestService, and report all correspondence related to the request.
Manage all requests in real time with GuestService.
Make sure all guest requests are completed.
Serve your guests better.
Increase your productivity with GuestService.
Room Service
A wonderfully detailed menu, product ingredients and images… Engage your guests. How about offering a great room service to your guests with GuestService? While the guests are forwarding their room service requests to your hotel without any language barrier via GuestService, you will experience the difference of making faster and more sales. You learn about the eating and drinking habits of your guests and offer special services to your guests.
Housekeeping
GuestService provides service in every area of your hotel. Forward all housekeeping requests such as room cleaning, extra bed, iron, etc. from your guest to your mobile phones with GuestService. While your guests experience the comfort of your hotel, you increase guest satisfaction.
Centralizing all requests in the system helps you know if a task is pending, in progress, or completed. GuestService also allows you to create, assign, prioritize, and monitor tasks across all hotel departments and team members, increasing team agility when it comes to taking care of guests. You can also create digital handover notes and share them with your colleagues to keep everyone up-to-date.
With GuestService, you can manage all your hotel departments and tasks from a single system, saving time and increasing productivity.
Ticketing solution
A central location for management and staff to manage, track, and dispatch guest requests, work orders, and preventive maintenance.
Paperless collaboration
Staff can manage guest requests and work orders from anywhere, without making phone calls or trips to the reception desk.
Real-time guest services
Guests can request amenities, technical support, housekeeping, and room service using the app, all in real time. Keep guests informed about the status of their requests and provide full details of progress.
Automated processes
Automate communication and optimize labor to increase staff productivity and deliver faster guest services.
Smart Escalations
Assign tasks to the next higher unit automatically to ensure guest satisfaction and productivity.
Preventive Maintenance
Scan QR codes to know all fixtures, assets, and maintenance issues.
Checklists and Inspections
Prepare your check list once and then check the incoming data with smart tasks. Manage all parameters associated with your controls in a single location.
Simple and easy-to-use
Enhance team engagement and productivity with an easy-to-use navigation and modern interface.
Technical Complaints
Every hotel has problems. GuestService is a great tool to quickly find out about guests’ technical issues and prevent guest misery. All problems communicated by the guests with the GuestService are instantly communicated to the departments and your employees are informed so that they can be resolved quickly. Prevent possible negative comments and control your operations with GuestService.
Schedule Your Discovery Call With Our Team Today.
