Serviced apartment chains

Better guest experiences

With a fully branded app, staff time can be improved and repetitive guest questions can be reduced. Cross-selling properties and encouraging repeat bookings with loyalty offers is also possible through the app. Guests can access all the information they need about their accommodation directly on their own devices, making their stay even more enjoyable.

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Integrated system

GUESTSERVICE ‘s In-app messaging allows guests to communicate with the concierge team to get information on local restaurants and nearby attractions, as well as order items directly to their room.

GUESTSERVICE ‘s integrated system for serviced apartments includes a unified inbox for multiple communication channels, personalization of responses to guest reviews, and a single dashboard to manage all your reviews. This ensures that operational efficiency and staff effectiveness is maximized, while providing a truly memorable guest experience.

Information they need

With GUESTSERVICE , you can streamline the check-in process and reduce repetitive guest questions. Having a fully branded app can improve staff efficiency and reduce the time spent on answering FAQs. Guests can access all the information they need about their accommodation directly on their own devices through your unique serviced apartment app.

Increase revenue

GUESTSERVICE  allows you to cross-sell your properties and encourage repeat bookings with loyalty offers. By providing a seamless experience for guests, you can increase the likelihood of them returning and recommending your properties to others.

Did you know that with GUESTSERVICE , serviced apartment chains can promote all their locations in one branded app for guests to download, enhancing the guest journey from start to finish?

In-app messaging

Guests can communicate with your concierge team via in-app messaging to get information on local restaurants and nearby attractions, as well as order items directly to their room. This can enhance the guest experience and increase guest satisfaction.

Branded app

Having a fully branded app can improve staff efficiency and reduce the time spent on answering FAQs. Guests can access all the information they need about their accommodation directly on their own devices through your unique serviced apartment app.

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"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."

Silvia Natalia

“GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”

Lena J. Thomas Hotel Owner

“We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."

Alishia Newell General Manager

"GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."

Ernest L. Ford Hotel Manager

"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."

Ruby R. Hernandez Hotel Investor

"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."

Thomas M. Dipietro Hotel Manager
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