Serviced Apartment Chains

Better guest experiences

Boost staff efficiency and reduce repetitive questions with your very own, fully branded app! Enhance your guests’ stay by giving them instant access to everything they need right on their devices. Cross-sell properties, drive repeat bookings with loyalty offers, and make every stay unforgettable.

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Integrated systems

GuestService’s in-app messaging system and integrated platform for serviced apartments offer seamless communication and management. The in-app messaging allows guests to easily connect with the concierge for local recommendations or to order items directly to their room. Meanwhile, the integrated system for serviced apartments streamlines operations with a unified inbox for all communication channels, personalized review responses, and a single dashboard to manage reviews, ensuring a seamless and memorable guest experience.

Provide valuable information

Streamline your check-in process and enhance staff efficiency with GuestService. Elevate your serviced apartment experience with a fully branded app that puts all the essential information at your guests’ fingertips. Reduce repetitive questions and ensure guests have everything they need right on their own devices. Make your operations smoother and your guests’ stays more convenient.

Increase revenue

GuestService enables you to cross-sell, and boost repeat bookings with tailored loyalty offers. Deliver a seamless guest experience that not only increases return visits but also drives recommendations. Strengthen your brand and enhance guest satisfaction with every stay.

PROMOTE ALL YOUR LOCATIONS IN ONE BRANDED APP.

In-app messaging

Guests can communicate with your concierge team via in-app messaging to get information on local restaurants and nearby attractions, order items directly to their room, send housekeeping and amenities requests, report room issues, and check-out without any contact. Ultimately, this ensures enhanced guest experience and increased guest satisfaction.

Branded app

Boost staff efficiency and streamline guest communication with your own, fully branded serviced apartment app. Let your guests access all the information they need about their stay directly on their devices, ensuring a seamless and enjoyable experience. Elevate your service and make every interaction count with GuestService.

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    "Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."

    Silvia Natalia

    “GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”

    Lena J. Thomas Hotel Owner

    “We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."

    Alishia Newell General Manager

    "GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."

    Ernest L. Ford Hotel Manager

    "As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."

    Ruby R. Hernandez Hotel Investor

    "GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."

    Thomas M. Dipietro Hotel Manager