Digital Concierge

Enhance Guest Experience, Generate New Income Streams with GuestService

Consider this: you may have dozens of competitors in your region, but imagine the possibilities with our GuestService Upsell features. Stand out by offering your guests unique experiences not found with your competitors. This way, you can ensure happier guests and increased revenue!

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Restaurant Reservations

GuestService provides your guests with concierge services from before, during and after their stay, ensuring that your guests have a better stay.

Book and sell SPA & Wellness Appointments

Please convey your satisfaction to your guest as he/she prefers your hotel and offer other services you have provided at your hotel before your stay. Give your guests the opportunity to customize their holidays, be different from your competitors.

With the GuestService Welcome feature, you can offer your guests accommodation preferences after their reservations, while at the same time offering transfer, catering, entertainment and tour requests, you get the chance to cross-sell.

Book Hotel Activities

As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.

Excursion Sales

Do you want flexibility in your holiday plans? Trip Sales offers customizable programs tailored to the needs of you and your travel group, so you can be prepared for new adventures. By meeting your guests’ requests, you will not only increase their satisfaction but also increase your revenue.

Premium services such as Transfers, Rent a Car

As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.

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"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."

Silvia Natalia

“GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”

Lena J. Thomas Hotel Owner

“We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."

Alishia Newell General Manager

"GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."

Ernest L. Ford Hotel Manager

"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."

Ruby R. Hernandez Hotel Investor

"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."

Thomas M. Dipietro Hotel Manager
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