Digital Concierge
Enhance guest experience, generate new income stream with GuestService
Think about it, you have dozens of competitors in your region, but how about meeting our upsell functions to differentiate? With GuestService Upsell features, offer your guests new experiences that are not in your competitors, reach both happier guests and more income!
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Restaurant Reservations
GuestService provides your guests with concierge services from before, during and after their stay, ensuring that your guests have a better stay.
Book and sell SPA & Wellness Appointments
Please convey your satisfaction to your guest as he/she prefers your hotel and offer other services you have provided at your hotel before your stay. Give your guests the opportunity to customize their holidays, be different from your competitors.
With the GuestService Welcome feature, you can offer your guests accommodation preferences after their reservations, while at the same time offering transfer, catering, entertainment and tour requests, you get the chance to cross-sell.
Book Hotel Activities
As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.
To create a top-notch hotel experience, personalized and efficient service is crucial. With GuestService Concierge, hoteliers can achieve just that. The platform offers a suite of digital tools to easily manage guest profiles, track requests, and create custom itineraries, all in one place.
This means hotel staff can quickly access essential information and streamline operations to deliver a VIP guest experience.
GuestService Concierge, the digital concierge platform that helps hotels provide top-notch, personalized service to their guests
Organized Guest Requests
GuestService Concierge provides hoteliers with a suite of tools to easily view, organize, and manage guest requests. This includes access to essential daily information, custom event directories, reservation and ticketing tracking, and profiles of frequent guests for better personalization.
Mobile Concierge Guest App
The Mobile Concierge Guest App offers unprecedented convenience to guests, allowing them to order services and make instant payments using their smartphones. This app is a revenue booster for hotels, as it allows them to sell services everywhere to anyone. Hotels can benefit from higher sales, reduced operations, lower advertising expenses, and no training and maintenance costs.
Self-Service Assistant
The Self-Service Assistant feature of the Mobile Concierge Guest App provides a better user experience and higher accuracy when clients make bookings and orders on their own. The automation feature applies discounts and preferred currency automatically to all purchases, while QR codes on Digital Menu and social media provide better accessibility and visibility of services.
Digital Information System
The Digital Information System feature of the Mobile Concierge Guest App allows hotels to add any data that might be interesting to clients, such as info blocks and info pages, to the Mobile Portfolio. The app also features a convenient CMS for showcasing everything on offer, updating and modifying it easily, and automatic translation of content into multiple languages without any extra costs.
Excursions Sales
Sometimes plans change, with the GuestService Early Check-in/Late Check-out features, you can customize your guests’ check-in and check-out times. You will not only refuse the demands of your guests, but also earn income from these requests.
Premium services such as Transfers, Rent a Car
As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.
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