Digital Concierge

Enhance guest experience, generate new income stream with GuestService

Think about it, you have dozens of competitors in your region, but how about meeting our upsell functions to differentiate? With GuestService Upsell features, offer your guests new experiences that are not in your competitors, reach both happier guests and more income!

Set up for your hotel in 15 minutes, no credit card needed!

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Restaurant Reservations

GuestService provides your guests with concierge services from before, during and after their stay, ensuring that your guests have a better stay.

Book and sell SPA & Wellness Appointments

Please convey your satisfaction to your guest as he/she prefers your hotel and offer other services you have provided at your hotel before your stay. Give your guests the opportunity to customize their holidays, be different from your competitors.

With the GuestService Welcome feature, you can offer your guests accommodation preferences after their reservations, while at the same time offering transfer, catering, entertainment and tour requests, you get the chance to cross-sell.

Book Hotel Activities

As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.

Unlock Unmatched Hospitality Excellence with GuestService Concierge

To create a top-notch hotel experience, personalized and efficient service is crucial. With GuestService Concierge, hoteliers can achieve just that. The platform offers a suite of digital tools to easily manage guest profiles, track requests, and create custom itineraries, all in one place.
This means hotel staff can quickly access essential information and streamline operations to deliver a VIP guest experience.

GuestService Concierge, the digital concierge platform that helps hotels provide top-notch, personalized service to their guests

Organized Guest Requests

GuestService Concierge provides hoteliers with a suite of tools to easily view, organize, and manage guest requests. This includes access to essential daily information, custom event directories, reservation and ticketing tracking, and profiles of frequent guests for better personalization.

Mobile Concierge Guest App

The Mobile Concierge Guest App offers unprecedented convenience to guests, allowing them to order services and make instant payments using their smartphones. This app is a revenue booster for hotels, as it allows them to sell services everywhere to anyone. Hotels can benefit from higher sales, reduced operations, lower advertising expenses, and no training and maintenance costs.

Self-Service Assistant

The Self-Service Assistant feature of the Mobile Concierge Guest App provides a better user experience and higher accuracy when clients make bookings and orders on their own. The automation feature applies discounts and preferred currency automatically to all purchases, while QR codes on Digital Menu and social media provide better accessibility and visibility of services.

Digital Information System

The Digital Information System feature of the Mobile Concierge Guest App allows hotels to add any data that might be interesting to clients, such as info blocks and info pages, to the Mobile Portfolio. The app also features a convenient CMS for showcasing everything on offer, updating and modifying it easily, and automatic translation of content into multiple languages without any extra costs.

Excursions Sales

Sometimes plans change, with the GuestService Early Check-in/Late Check-out features, you can customize your guests’ check-in and check-out times. You will not only refuse the demands of your guests, but also earn income from these requests.

Premium services such as Transfers, Rent a Car

As we all do, our guests frequently reserve standard rooms, give your guests a chance to experience your other rooms. Offer dynamic room-upgrade offers to reservation types. While providing a great room experience to your guests, you increase your income.

Schedule Your Discovery Call With Our Team Today.

"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."
Silvia Natalia
“GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”
Lena J. Thomas
Hotel Owner
“We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."
Alishia Newell
General Manager
"GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."
Ernest L. Ford
Hotel Manager
"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."
Ruby R. Hernandez
Hotel Investor
"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."
Thomas M. Dipietro
Hotel Manager
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