Guest Communication

Ready to take your hotel’s guest communication to the next level?

Boost guest engagement with real-time communication using GuestService  Guest Messaging.

Connect with your guests through in-app messages with a single interface, providing updates and personalized offers directly to their mobile app or room’s tablet.

Set up for your hotel in 15 minutes, no credit card needed!

Convenient and delightful guest experience

GuestService  offers a comprehensive set of features, including pre-arrival and guest journey messages, staff messaging, upsells, contactless experiences, and PMS integrations, among others, to help modern hoteliers connect with potential customers and guests at every stage of their journey.

Our platform is designed to suit hotels of all sizes, making it easy for you to provide a convenient and delightful guest experience. Welcome each guest with a personalized concierge page, highlighting amenities, special events, and upsell possibilities like spa packages, bar hours, and more.

Hotel directory and upsell

During the stay, GuestService  enables contactless service by proactively checking in with guests to assess sentiment mid-stay, promote positive reviews, and correct service failures before departure. GuestService  also lets you speak to your guests in their preferred languages.

Our hotel directory keeps your guests informed and supports your services with upsells. Upload your room service, restaurant, spa menus, and more to convert upsells. And with our Guest Communication feature, you can communicate with your guests during their stay, send them promotions, and even offer in-house upsells based on pre-arrival choices or guest segmentation.

Connect with your guests and provide contactless service during their stay

GuestService is for modern hoteliers looking to connect with their guests in real-time and increase revenue. Our all-in-one platform provides personalized guest engagement from pre-arrival to post-stay, making it easy for you to connect with your potential customers and guests at every stage of their journey.

With GuestService Guest Communication, you can keep your guests informed and send them special offers directly to their mobile app or their room’s tablet.

Upgrade Your Hospitality Experience Today

You can go global and speak to all your customers in their own language. Whether it’s Swahili, Spanish, or French, we’ve got you covered.

In addition, our hotel directory keeps your guests informed and supports your services with upsells. Upload your room service, restaurant, spa menus, and more to convert upsells. And with our Guest Messaging feature, you can communicate with your guests during their stay, send them promotions, and even offer in-house upsells based on pre-arrival choices or guest segmentation.

Here’s why our all-in-one platform should be your top choice:

Personalized guest engagement

With GuestService Guest Messaging, you can connect with your potential customers and guests at every stage of their journey, from pre-arrival to post-stay. Keep your guests informed, send them special offers directly to their mobile app or their room's tablet, and communicate quickly and easily with them through a single interface.

Hotel directory and upsell support:

Our hotel directory keeps your guests informed and supports your services with upsells. Upload your room service, restaurant, spa menus, and more to convert upsells. And with our Guest Messaging feature, you can communicate with your guests during their stay, send them promotions, and even offer in-house upsells based on pre-arrival choices or guest segmentation.

Contactless service during their stay

Connect with your guests and provide contactless service during their stay. Proactively check in with guests to assess sentiment mid-stay, promote positive reviews, and correct service failures before departure.

Multilingual support

You can go global and speak to all your customers in their own language. Whether it's Russian, Spanish, or French, we've got you covered.

Schedule Your Discovery Call With Our Team Today.

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"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."
Silvia Natalia
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“GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”
Lena J. Thomas
Hotel Owner
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“We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."
Alishia Newell
General Manager
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"GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."
Ernest L. Ford
Hotel Manager
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"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."
Ruby R. Hernandez
Hotel Investor
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"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."
Thomas M. Dipietro
Hotel Manager
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