Independent Hotels

Provide exceptional guest experiences

Provide an unforgettable experience for your guests with GUESTSERVICE. Upsell F&B, manage reservations easily, and book cabanas in just a few clicks.

Set up for your hotel in 15 minutes, no credit card needed!

Customisable Platform

Our tailored platform is highly customisable and can be adapted to all your potential services, including restaurants, luxury car transfers, and booking of non-standard services. Our dedicated account manager is available at all times to assist you in getting the most out of GUESTSERVICE.

Digitised Guest Information

By digitising your guest information and creating your own branded app, you enable your guests to start planning their stay even before they arrive, ensuring a truly exceptional experience. Our platform allows you to give your guests the power to choose how they want to engage with you.

Efficient Guest Request Management

Our ordering module makes it easy to access and book your services, while our messaging hub allows you to be responsive to your guests’ requests no matter which channel they use to reach you. With reminders and notes, you can efficiently manage and track guest requests to ensure your guests’ expectations are always met.

Environmentally Friendly

At GUESTSERVICE, we care not only about your guests but also about the environment. By digitising your guest information, you can reduce the amount of paper you need to print every year and show that your hotel is environmentally friendly. This is especially important as research shows that 68% of modern travellers intend to stay at an environmentally friendly accommodation.

Exceptional Customer Service

With our platform, you can offer exceptional customer service by reaching your guests with relevant and personalised information. GUESTSERVICE helps you reach excellence in customer service and promote your services with targeted messages. You can tailor your offers and upsell your services by reaching guests who are in a specific area.

Schedule Your Discovery Call With Our Team Today.

"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."

Silvia Natalia

“GuestService has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform”

Lena J. Thomas Hotel Owner

“We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."

Alishia Newell General Manager

"GuestService has helped us reduce our paper usage significantly, making our hotel more environmentally friendly. This feature has been well-received by our guests, who appreciate our commitment to sustainability. Additionally, the platform has helped us increase revenue by promoting our services through personalized messages and offers."

Ernest L. Ford Hotel Manager

"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."

Ruby R. Hernandez Hotel Investor

"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."

Thomas M. Dipietro Hotel Manager
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