Guest Communication
Take your hotel’s guest communication to the next level
Say goodbye to the outdated and inconvenient landline communication between hotel rooms and reception. With GuestService, you can seamlessly connect with your guests using in-app messages on a single unified interface, delivering updates and personalized offers directly to their mobile web app or in-room tablet. Embrace digital communication to eliminate most issues, boost guest satisfaction, and lighten your staff’s workload.
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Convenient and delightful guest experience
GuestService provides an all-inclusive set of features, from pre-arrival and guest journey messages to staff communication, upsells, contactless experiences, and PMS integrations. These tools empower modern hoteliers to engage with potential customers and guests at every stage of their stay.
Our platform is tailored to fit hotels of all sizes, enabling hoteliers to deliver a seamless and enjoyable guest experience. Welcome each guest with a personalized concierge page that showcases amenities, special events, and upsell opportunities such as spa packages, bar hours, and more to boost non-room revenue while also improving guest satisfaction.
Guest Directory and upsell
Through contactless service, GuestService proactively engages with guests to evaluate their satisfaction, encourage positive reviews, and address any potential issues before they check-out. Additionally, thanks to its multi-language support, GuestService allows hoteliers to communicate with guests in their preferred languages.
Upload room service menus, restaurant offerings, spa treatments, and so on to keep your guests informed and enhance your services with upselling opportunities thanks to our Guest Communication feature. Maintain connection with guests, send promotions and offer personalized in-house upsells based on their preferences before arrival or guest segmentation.
Connect with your guests and provide services without contact
GuestService is designed for forward-thinking hoteliers who want to engage with guests in real-time and boost revenue. Our comprehensive platform ensures personalized guest interaction from pre-arrival through post-stay, simplifying the process of connecting with potential customers and guests at every step of their journey, completely contact-free.
Keep your guests informed and deliver personalized exclusive offers directly through your hotel’s branded mobile web app or their in-room tablet thanks to the Guest Communication feature of GuestService.
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Go global and speak to all your customers in their own language – whether it’s Swahili, Spanish, French – we’ve got you covered.
Furthermore, our guest directory ensures guests stay informed and enhances your offerings with upsells. Upload menus for room service, restaurants, spas, and more to optimize additional sales. Utilize our Guest Communication feature to engage with guests throughout their stay, sending promotions and suggesting additional services tailored to their preferences or booking details.
Here’s why our all-in-one platform should be your top choice:
Personalized Guest Engagement
Connect with your potential guests at every stage of their journey, from pre-arrival to post-stay. Keep your guests informed, send special offers directly to their mobile app or their room's tablet, and communicate quickly and easily with them through a single interface.
Guest Directory and Upsell Support
Enhance the guest experience by providing updated information and opportunities to improve services. Upload menus for room service, restaurants, and spa to maximize sales. Engage with your guests throughout their stay by sending promotions and personalized upsell offers tailored to their preferences or booking details.
Contactless Service
Engage with your guests and deliver seamless, contactless service throughout their stay. Stay connected by checking in mid-stay to gauge their experience, encourage positive feedback, and resolve any potential service issues before they leave.
Multi-Language Support
Expand your reach globally by effectively communicating with all your customers in their preferred language, whether they speak Russian, Spanish, or French. We provide comprehensive language support for your needs.
Personalized Guest Engagement
Connect with your potential guests at every stage of their journey, from pre-arrival to post-stay.
Guest Directory and Upsell Support
Enhance the guest experience by providing updated information and opportunities to improve services.
Contactless Service
Engage with your guests and deliver seamless, contactless service throughout their stay.
Multi-Language Support
Expand your reach globally by effectively communicating with all your customers in their preferred language, whether they speak Russian, Spanish, or French.