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Frequently asked questions.

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GuestService is a standalone product for the end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product.

GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service.

A zero. No additional setup cost. Choose your package and instantly start using it instantly. If you require support during the setup phase, our online chat team is always with you.

In a few minutes, your portal will be set up automatically. Without any coding, you can define your hotel information in less than half an hour.

We are removing all barriers to language. You will be able to use it in the languages you want. English, Spanish, German, French, Russian, and Arabic are the default languages. If you say the language options you want to use, we will activate it immediately.

Your data is owned by you. Add, delete, and manage all your content as desired. It is so easy.

All facilities. Rooms, restaurants, bars, swimming pools, spas, activities, sports facilities, tours, excursions, room service, housekeeping, reception, taxi… All areas and services of your hotel can be define in GuestService.

You can handle all requests from your phone with the GuestService StafApp, if you wish, and chat to your guests.

You can define your social messaging address. if you wish and use click to call features for WhatsApp, Viber, and Telegram.

You can easily analyze what is happening in your hotel and how it is progressing with real-time reporting in the system.

No software needs to be installed. So you can work directly from your browser.

It is very easy. Your promotional materials are generated automatically. Generate QR codes automatically. Change your Wi-Fi landing address and appear in front of every guests.

Manage requests with the super easy order management system from a central point. The status of seen, started, canceled, or completed is tracked for each order. When and how and what the guests said, you can analyze who did what job immediately.

Spa, restaurant, tour, etc. Without the need for any other system, use the reservation engine in the GuestService for all your reservations.

We have many hotel customers from the group-chain. You can manage the entire group within the system, report group performance, and manage the group brand.

Yes of course! If you wish, you can choose our native IOS / Android packages.

Yes, we can offer all kinds of special projects and integration with our fully open infrastructure.